Information We Collect
We collect the information you give us when you contact us or book a repair. That includes your name, phone number, email address, service address, and details about your fridge and the problem you're having.
We also collect basic technical information automatically when you visit our website, such as your IP address, browser type, and the pages you view. This helps us keep the site working and understand how people find us.
How We Use Information
We use your information to schedule your repair, send a technician to your address, and follow up on the work. We also use it to answer your questions and provide customer support.
We may use your contact details to send appointment reminders or service updates. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and improve your browsing experience. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use analytics services, such as Google Analytics, to understand how visitors use our site. These tools collect anonymous data about page views, clicks, and referral sources. They do not identify you personally.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only receive the information needed to perform their function.
Data Sharing and Disclosure
We share your information only with people who need it to serve you. That includes our technicians, scheduling staff, and trusted service providers who help us run our business.
We may disclose information if required by law, to protect our rights, or in connection with a business transfer. We never sell your personal information.
Data Retention
We keep your personal information only as long as needed for the purposes described in this policy. That means we retain service records for a reasonable period to handle warranty claims, follow-ups, and legal requirements.
When information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include physical, electronic, and procedural safeguards.
No method of transmission over the internet is completely secure, but we work hard to keep your data safe.
Your Rights
You have the right to ask us what personal information we hold about you, to correct it, or to request that we delete it. You can also ask us to stop sending you marketing messages.
To exercise any of these rights, contact us using the details below. We'll respond within a reasonable time.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we'll post the new version on this page and update the effective date.
We encourage you to review this page occasionally to stay informed about how we protect your information.
Contact Information
If you have questions about this privacy policy or how we handle your information, please contact us.
You can reach us by phone at 408-539-4685 or by email at [email protected]. Our service area is Campbell, California, and surrounding communities.